Title copy goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse tincidunt sagittis eros. Quisque quis euismod lorem. Etiam sodales ac felis id interdum.

Get Started

[data-wf-bgvideo-fallback-img] { display: none; } @media (prefers-reduced-motion: reduce) { [data-wf-bgvideo-fallback-img] { position: absolute; z-index: -100; display: inline-block; height: 100%; width: 100%; object-fit: cover; } }

Problem

Ditching the Digital Queue: Why Users Bail on Our Scheduling Form

We identified a significant challenge with our existing online scheduling form: a high abandonment rate of 59%.. We were on a mission to improve user flow and increase conversion. We rolled out a process called ux quality, which is a methodology based on a standard usability scores (SUS) - industry standard where we looked at:

Time on task

Number of clicks

Level of effort

Solution

Paving the Path: Our Journey to a Frictionless Scheduling Experience

We noticed a high level of drop off in the Schedule online process. We were on a mission to improve user flow and increase conversion. We rolled out a process called ux quality, which is a methodology based on a standard usability scores (SUS) - industry standard where we looked at:

35%

Time on task

40%

Number of clicks

21%

Level of effort